As potentially useful and effective a business process management (BPM) is, the need for proper Business Process Documentation (BPD) cannot be overlooked. Often times this activity is not documented or poorly planned, implemented, or communicated. therefore, organisation will under-performed in fulfilling its process requirements due to inefficient practices and lack of a formal process. For an effective transition, business process documentation (BPD) must be formally designed, structured, documented, and communicated. It is important to capture as much detail as possible in the process description verbally, graphically, or using both methods.

A company where there is no clear idea of the value chain ends up doing BPD work focused on work areas or departments. BPD is not solely for documentation but also for the entire BPM framework which is a continuous process that looks at the value chain as a whole. This will show the value gain (or failures in trying to get it) in each step of the process until the final delivery to the customer. As processes are monitored, we look for specific areas that may need quality overview to improve efficiency. For example, when a process moves from one person or team to another, there will be proper transition, effective communication & business continuity.




Documentation can provide a close-up look at a given process as well as a larger context for how it fits with other business practices. Therefore documenting information is useful for determining how to integrate multiple processes or to make changes to an individual process in future. For example, if you're switching from a manual process to automation, having a process document in place can help ease the transition. Changing circumstances may trigger process adaptations and generate new analysis questions. Therefore, it is important to continuously monitor processes and adopting the BPM mechanism as required.

BPD is a continuous effort, i.e., processes need to be managed and BPD does not stop after completing the process design or system implementation. Business Process Management (BPM) has various roots in both business and technology areas of any business, therefore, it is difficult to pinpoint the starting point of BPD. As a result the demand in businesses today; increase in technology innovations and improvements in the processes,creates room for continuous review that need to address efficient Communication, Transition & Structure.




We propose to organisations to have a process guide that

  • encourages mutual understanding across an organization,
  • supports the planning and implementation for new projects or process change,
  • streamlines training for new employees or when outsourcing projects.

The documentation process can also spark discussion among stakeholders, potentially leading to innovation and improvement, by defining the boundaries and identifying control points for a process. Organisations should emphasize having their processes documented and putting into consideration absorbing the global standard for process documentation which helps to improve seamless process integration.




Our Business Processes documentation as a service is an effective way to:

  1. standardize organization activities,
  2. increase workforce and resource efficiencies, and
  3. perform value-added functions to meet critical needs, using resources that understand the best practise and organisation standardization.

We work with our clients business "Policies, Procedures and Processes"(PPP) to drive the BPM framework to achieve the desired goals of the organisation. With our experience as business analysts on Business Process documentation we adopt the model below by working with our clients to analyze existing processes ("As - Is") against new processes ("To - Be").




  1. Standardization
  2. Efficiency
  3. Planning
  4. Communication
  5. Organizational Structure

Finally, our BPD model allows for flexibility and Standards in all business areas; by enhancing improvements and providing results as expected by senior management. We promote business continuity through Analyzing, Designing and Implementing of effective and efficient business processes by considering the expansion and future demands of every organisation. Learn more here...



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